FREQUENTLY ASKED QUESTIONS

Have any questions about our products? We’d be happy to have a chat! Simply email us at hello@creedandcolour.com.au

General FAQs

ARE YOUR PRODUCTS TOXIN-FREE AND KID SAFE?

Yes, Mother Nature provides all of our ingredients. You’ll find we only include things that you can pronounce, no multiple-syllable chemicals. In addition to being vegan, non-GMO, and organic, our products are free of sulfates, parabens, and toxins, making them safe for kids, much softer on coloured hair than typical shampoo and recommended for those of us who have sensitive skin.

ARE YOUR PRODUCTS SAFE FOR COLOUR TREATED HAIR?

Yes! Our products are free of sulfates, parabens, and toxins, making them much softer on coloured hair. Happy to say our products are completely colour-safe.

DO YOUR PRODUCTS CONTAIN PALM OIL?

No! We are happy to say that Creed and Colour products are palm oil free! Not only do we not use it as an ingredient, but it is also not hidden inside other ingredients. 

DO I NEED TO REFRIGERATE MY PRODUCTS?

The only product of ours that must be refrigerated is the Flax and Aloe Hydrating Gel. When refrigerated, the texture of the gel is improved and the product keeps longer. You may find you will need to refrigerate our range of hair butters during the hot summer months as they will melt on extremely hot days.

DO YOU DO WHOLESALE ORDERS?

Yes we do. Please email us at wholesaling@creedandcolour.com.au to discuss with us further. 

DO YOU SUPPLY SAMPLES TO CUSTOMERS?

We offer 100mL sample/travel sized options for our bottled products. Purchase one of our packs to sample the whole range! However, we do not offer sample shampoo bars or butters.

CAN I TRAVEL WITH CREED AND COLOUR PRODUCTS?

Our travel size bottled products and the solid shampoo bars can be used in carry on bags. We recommend you use the aluminium lids to seal them for travel and bring the pumps along separately if you have them. 

DO YOU TEST YOUR PRODUCTS ON ANIMALS?

We have never tested on animals and we never will. Our products are tested on ourselves, our friends and family.

Subscription FAQs

HOW DO I CANCEL MY SUBSCRIPTION?

You can cancel your subscription at anytime, either by logging into your Creed and Colour account and going to “subscriptions” or, by sending us an email at hello@creedandcolour.com.au

WHEN IS THE MONEY TAKEN OUT OF MY ACCOUNT?

The subscription fee will be taken out on the day you made the initial order. Our advice is to jot this down when you make the initial purchase so that you remember! 

ARE THERE ANY PERKS TO SUBSCRIBING?

Yes! The first and foremost is the significant discount on the Clarifying Shampoo and Deep Conditioner. As well as this you also receive free shipping, free samples and products and invitations to help test-drive new products!

Shipping FAQs

DO YOU SHIP INTERNATIONALLY?

Yes. We currently ship to: NZ, USA, UK & Canada.
If you are not from one of these countries and you want to try out products, simply message us at hello@creedandcolour.com.au

WHAT HAPPENS IF MY SHIPMENT GOES MISSING?

If your shipment is missing, we need to be notified via email within 30 days of receiving your shipping notification. We will work with you to find the products, replace them or issue you a refund. 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE IF I LIVE INTERNATIONALLY?

Please see below for the international shipping times:

Standard:

New Zealand – 5 business days

United States of America – 5-10 business days

United Kingdom – 6-15 business days

Canada – 9-16 business days

 

Express:

New Zealand – 3 business days

United States of America – 4-6 business days

United Kingdom – 4-8 business days

Canada – 4-8 business days

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